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General FAQs

Where are you located?

We’re located in Lancaster, PA and serve a wide area in Central PA area and beyond! We accept orders from all across the US. You can us at 1953 Fruitville Pike, Lancaster, PA 17601.

How do I submit my camera for repair?

Submitting your camera for repair is easy! Simply submit a camera repair estimate form. Enter the manufacturer name, and model of your camera (the model can usually be found on the front of your camera, or on the bottom near the serial number). Fill in the box that best describes your cameras symptoms and click “next” to get your free estimate. If you would like to proceed with the repair simply follow the on screen instructions and your on your way to a Perfect Image quality repair!

How long is the warranty on my camera repair?

Perfect Image offers a six month limited warranty. This warranty does not cover any damage do to misuse, impact damage or water damage to the camera by the owner.

What are your store hours?

We’re open Monday through Friday 9AM to 6PM and Saturday’s 9AM to 3PM. We are closed for all major holidays including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

Check our Google listing for the most up to date hours. We value our team and want to ensure their safety so if the weather turns bad, we do close the shop. We announce all unusual closings with a banner at the top of every webpage on our site.

What are your turnaround times?

We’re a small, independently owned camera shop with a small, amazing team. We work on all orders in the order we receive them. Since we receive orders in store, online, and through the mail, our queue can be quite long sometimes. That said, we work hard to wrap up your order in a timely fashion. Here’s some of our turnaround times:

Sensor cleaning, calibration, lens cleaning, firmware updates, film camera cleaning, or light seals: 1-2 business days

Repair estimates: 3 business days

Prints up to 12×18 inches: Next business day by 5PM

Prints larger than 12×18 inches: 3 business days

Prints on metallic, deep matte, or fine art paper: 3 business days

Photo gifts: 5 business days

Canvas gallery wraps: 10 business days

Film (C-41): 1-2 business days

BW or E-6 Film: 2-4 weeks

Video/Audio transfers: 10 business days

Scanning orders: Starting at 5 business days (larger orders will have a longer turnaround time)

Art reproduction: 10 business days

Custom framing: 10 business days

NOTE: Turnaround times are estimates only. We strive to hit due dates, but sometimes we miss them. We’re human. Team members get sick. We go on vacation. Life happens. But we try our very best to turn orders around as quickly as possible. 

How do I get a repair estimate?

For digital cameras, lenses, or flashes, you can get a quick estimate by filling out the information on the repair estimate form here. A tech will follow up within 24 hours during the week.

What forms of payment do you accept?

You can pay by credit card (Visa, Mastercard, Discover, or American Express), check, or cash. Please note that we require the check to clear in order to ship orders out. There are no such delays with credit cards or cash.

Do you repair digital cameras?

We sure do! We’ve been repairing cameras, lenses, and flashes for over 40 years. And often if we can’t repair something, we know who can. Before you stop by or ship your gear to us, fill out our free online repair estimate form here so we can better assist you. At this time, we specialize mainly in digital gear so we don’t offer film camera repairs outside of general cleanings and light seal replacements.

Do you ship?

We ship all print orders through USPS Priority Mail. All gear is shipped through UPS Ground shipping. Video and scanning orders are shipping either USPS Priority Mail or UPS Ground shipping depending on their weight. You’ll receive a tracking number once your order ships so you can keep an eye on it.

How will you contact me?

We keep you posted throughout your order through text and email updates. If you don’t have either of those, we’d be happy to call with any questions or when your order is complete.