Camera And Lens Repair Service – How It Works

Sending your equipment in for a repair estimate is easy!

1. Drop off your gear or ship it to us

Option 1 – Local Drop Off

If you live within a convenient distance from our Lancaster PA shop, you can drop off your gear for a repair estimate during normal business hours – no appointment necessary. What an estimate before you drop off? Just fill out the form below and a tech will get back to you within 24 business hours.

Option 2 – Ship Your Gear

Not local? No problem! If you live in the continental US, we can service your gear. Just fill out the form below so we can better assist you before you ship your gear in. A tech will follow up via email with more details and if you choose to move forward with a repair, we’ll email you instructions for shipping your gear. Once your gear arrives, you’ll receive a confirmation email and we’ll put your order in the estimate queue. 

2. Get an estimate

Estimates typically take 3 business days to work through the estimate queue. We’ll keep you posted through email and text updates. From there, you can approve or decline the repair. Feel free to check in with the tech working on your order and ask more detailed questions or check on turnaround time. If we can’t perform the repair on site, we’ll offer to ship it to another authorized repair center for you.

3. Approve or decline the repair

Once the estimate is approved, your gear will continue through the repair process and we’ll contact you when it’s complete.

If declined, you can pick your gear up. If it was sent to an offsite repair center, we will process the declined repair and let you know when it’s back in the shop for pick up. 

4. Get your gear: Pickup or have your gear shipped back

Once your repair is completed, we’ll contact you via email and text to notify you your service is complete. Then you can then pick your gear up in store.

If you’re not local or just prefer to have it shipped back to you, we will safely pack your gear and ship it via UPS ground. You’ll receive a tracking number once it ships. (Shipping fees apply.)

Custom Camera or Lens Repair Estimate