Effective April 11, 2018
At Perfect Image it’s our goal to ensure your 100% satisfaction. If you are not satisfied with your online used equipment purchase, you can return or exchange it to Perfect Image within 7 days of delivery for a full refund.
Please contact Customer Service BEFORE returning an item to obtain the Return Merchandise Authorization (RMA) and return instructions. This RMA is valid for seven (7) days. Sending merchandise in without a RMA may delay your return. Customer Service may be reached via telephone at (717) 397-3019 or via email at firstname.lastname@example.org.
Returns and exchanges are allowed within 7 days of delivery and are subject to the following conditions:
- Merchandise may be returned within 7 days of purchase for a full money back refund, excluding any shipping charges.
- Purchased items that are being returned will have our standard shipping rates deducted from the refund or credit. The return shipping cost is non-refundable.
- If an item is defective upon receipt, please contact us immediately. Return shipping charges will only be covered if we have been notified prior to the return.
- All used items over $1500.00 are subject to a 20% restocking fee.
- NEW items must be in perfect, brand new condition and returned in manufacturer’s original undamaged box. All manufacturer’s original packing materials, accessories and original unused warranty cards (and rebate forms if applicable) must also be included and in perfect condition.
- USED items must be in the same condition as originally shipped. Items that have incurred impact, water or sand damage will not be accepted.
- Due to the perishable nature of film and other photo sensitized products, we cannot accept returns on these items.
- AS-IS items are not returnable.
- Defective or mis-shipped (incorrect item sold, item description inaccurate or title incorrect) returns will receive a prepaid ground shipping label to return the item.
- If a customer is exchanging an item we will ship the exchange back via UPS Ground at no charge to the customer.
- If an item is being exchanged due to an internal error, we will send the item back via the same shipping method the customer originally chose.
- Returned items that do not meet the above conditions will be subject to a minimum 20% restocking fee.
- Returned items received after 7 days and up to 14 days will be subject to a minimum 20% restocking fee.
- Items received after 14 days will be quoted for purchase.
- Customers with a high return rate of working merchandise may be subject to incremental restocking fees or other further action.
- Returned items must be shipped prepaid to Perfect Image Returns, 1953 Fruitville Pike, Lancaster, PA 17601
We recommend that you use your own trackable and insured shipping method. Returns and exchanges must be returned pre- paid; we cannot accept C.O.D. deliveries. Perfect Image is not responsible for lost returns. Please note: shipping and handling charges and return mail charges are not refundable.