Sending your equipment in for a FREE repair estimate is easy.

1. Drop Off Your Equipment or Mail It To Us

Option 1 – Local Drop Off

If you live within a convenient distance from our two locations, you can drop off your camera at any of our stores for repair estimate check-in during normal business hours, no appointment is necessary.

Option 2 – Mail-in Service

Fill out the Mailed Equipment Form.  Print out the resulting email you receive and include it in the box with your safely packaged equipment and mail everything to:

Perfect Image Camera
c/o Repair Department
1953 Fruitville Pike
Lancaster, PA 17603

We will notify you via email when we receive your shipment.  The only accessories you need to include with your equipment are those which would affect the diagnosis and repair.  We have most battery types on hand, and in most cases do not need memory cards.

2. Get a FREE Estimate

Estimates generally take 5 business days to process after the receipt of your equipment.  You will be contacted by one of repair technicians with a free repair estimate via your preferred contact method.

3.  Approve or Decline the Repair

Once you have received your estimate you will contact our repair technicians via phone at (717) 397-3019 or email us at repair@perfectimagecamera.com to either approve the quoted repair or decline the work.  If approved, your equipment will continue on through the repair process.  If declined, you can come to any store to pick up your gear, or if you shipped it to us, pay a small shipping and handling fee to have your equipment returned via UPS.

4.  Pickup Or have Your Equipment Shipped Back

Once your repair is completed, we’ll contact you via your preferred contact method to let you know.  Then you can then either pick your equipment up in-store at any of our locations, or have it shipped to you via UPS for a small shipping and handling fee.